Frequently Asked Questions
Do I need a prescription to order from usapharmatics.com?
All orders placed through USA Pharmatics are reviewed by a licensed physician. During the ordering process, you will complete a health questionnaire that the physician uses to evaluate whether the requested medication is appropriate for you. If approved, the order is fulfilled and shipped.
What medications do you carry?
We currently offer the following FDA-approved medications: Xanax (Alprazolam), Adderall, and Valium (Diazepam). For detailed information, see our What is Xanax?, What is Adderall?, and What is Valium? pages.
How long does shipping take?
Orders are processed within 24 hours of physician approval. Standard delivery takes 3 to 5 business days within the United States. All shipments include tracking numbers, which are sent to your email once the package has been dispatched.
Are your medications FDA-approved?
Yes. Every medication available on usapharmatics.com is FDA-approved and sourced from licensed, verified pharmaceutical manufacturers. We do not carry generic alternatives unless they have received full FDA approval.
How do you protect my privacy?
We take patient privacy seriously. Our website uses 256-bit SSL encryption to protect all data transmissions. All orders are shipped in plain, unmarked packaging with no external indication of the contents. We never share your personal or medical information with third parties except as required to fulfill your order.
What payment methods do you accept?
USA Pharmatics accepts major credit cards, debit cards, and electronic payment methods. All transactions are processed through secure, PCI-compliant payment gateways to protect your financial information.
What is your refund and return policy?
Due to the nature of pharmaceutical products, we cannot accept returns on medications that have been dispensed and shipped. However, if you receive a damaged or incorrect order, please contact us within 48 hours and we will arrange a replacement or full refund. See our Shipping & Refund Policy page for complete details.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to the carrier’s tracking page. You can also contact our support team at orders@usapharmatics.com for order status updates.
How do I contact customer support?
You can reach us by email at orders@usapharmatics.com. Our customer service team is available Monday through Saturday, 9:00 AM to 6:00 PM EST. You may also use the contact form on our Contact Us page. We respond to all inquiries within 24 hours.